Pauline Francis Testimonials
Pauline is a dedicated, professional and sincerely caring realtor. She is attentive to the needs of her clients and takes additional time to make a difficult process streamlined and easy. Selling a home is a stressful time but she endeavours to go the extra mile for her clients. Thank you, Pauline
I recently relocated to Edmonton from Victoria and wanted to purchase a condo. I was somewhat reluctant to depend on one real estate agent, however, Pauline was so helpful and accommodating I decided to work with her. She set up appointments quickly and efficiently for the condos I wanted to see and included others in my price range in the area. Her friendly and efficient manner made it possible for me to find just the right home very quickly. She didn't pressure me in any way, but when I decided on a condo she did such an amazing job at bringing a quick closure to the deal. She worked into the evening until all was settled. I highly recommend Pauline Francis, realtor, and would certainly go to her for any future real estate needs.
This was our second time buying a house, but the first in Edmonton. We didn’t have a very good experience the first time and were understandably nervous. We lucked out when Pauline met us to show the first of many houses when the original agent we’d contacted had to cancel unexpectedly. We were immediately impressed by Pauline’s keen eye for detail, her thoughtful questions to narrow down what was really important, and her no-nonsense, straightforward communication. Once contacted with viewing requests, she was almost always available within a day or two. Over our next few outings, Pauline was consistently well-prepared with information about the listing, the neighbourhoods, and even the builders. With two busy professionals, scheduling house viewing wasn’t easy but Pauline made it a breeze and conveniently provided us with down to the minute Google map directions that would take us from listing to listing expediently. No question was ever silly for Pauline and she made us feel comfortable by explaining things in a friendly and approachable manner. She also has a great sense of humour. When we finally settled on a house, she was full of sage advice through the negotiating phase. We really felt that rather than trying to make a sale, Pauline was invested in us getting the home that was right for us at an appropriate price and with fair seller concessions. I’m sorry to say the seller’s realtor was a bit less professional through the process but Pauline advocated for us in a strong (but polite and capable manner) and left us feeling very comfortable. Her network of connections also allowed us to find excellent inspectors and lawyers. Even once the deal was concluded and we have now moved in, Pauline has checked in on us continually and has been full of advice and recommendations about who to talk with at the city to update some permits and who to contact for some repairs we’ll eventually need. We can’t comment too much on the listings that were emailed to us each day as we generally sought out what interested us on our own, but the app for searching and creating favourites to use was really helpful. Our second experience with buying a house with a realtor was night and day different from the first. I think we had a better idea of what to expect and I think we held Pauline to high standards which she easily surpassed. We would highly recommend Pauline as a realtor and will be contacting her in the future should we decide to move. That said, she helped us find the perfect house so it will be a while before we need her again!